Suritia manages operations at New Heights, specializing in policy development, SOP creation, workflow design, process improvement, and software implementation to create the structure, clarity, and consistency that enable NHC to operate efficiently across teams.

Both at NHC and in past roles she has worked to effectively translate strategic objectives into practical, repeatable processes that support day-to-day operations and long-term growth. In addition, Suritia leverages her Human Resources expertise to enhance her operational work and is SHRM-CP certified.